Key Performance Areas (KPAs)

1.    LEAVE MANAGEMENT 

            ·         Monthly leave recon to payroll office of all terminations to ensure the correctness of leave payments.

             ·   Handling of all client queries with regards to leave

2. BENEFITS ADMINISTRATION

 Ø  Pension Fund

                   ·         Ensure with distribution of benefit statement forms to staff members annually.

·         Ensure timeous submission of Investment choice forms to RFS for member’s pre and post retirement. 

·         Res….Yearly communication to staff member to update their benefit

·         Receive and submit amendments to benefit statements/beneficiary nomination forms to RFS to update member records.

·         Effectively deal with staff who have to proceed on retirement, i.e. assist them with the completion of the forms, provide them with the necessary quotation, refer them to the relevant person to discuss retirement options, etc.

·         Effectively deal with claims upon death of a staff member, i.e. assisting the relevant family members with the forms that need to be completed and collecting all documents required for the claim.

·         Attend to add hoc instructions from the Principal Officer of the Capricorn Group Retirement Fund.

 Ø  Medical Aid Fund

       ·         Monthly submission of medical aid recon.

·         Ensure regular session are held by BankMed to assist with staff queries

·         Ensure yearly sessions are done to explain updated benefits to staff members

·         Submit continuation letters to BankMed for pensioners and disability members

 Ø  Social Security

                   ·         Verify information with Social Security Commission in respect of member data and deductions.

·         Effectively deal with all relevant queries and claims from both staff and Social Security.

Ø  Group Life, Spousal Cover and Family Life Cover            

·         Effectively deal with disability and death benefit claims upon death of a staff member/child/spouse, i.e. assisting the relevant family members with the forms that need to be completed and all relevant information

·         Ensure yearly and continues communication are done to staff member to update their benefits

·         Ensure  category changes are done on the system and beneficiary changes are on file

·         Submit Group Life continuation letters to staff members as requested

4.  PERFORMANCE MANAGEMENT 

• Prepare and participate in own performance management process.
• Review and discuss performance contract with Manager: HR Shared Services.

5.  CUSTOMER SERVICE 

·         Ensure that all clients are handled in a professional manner with accurate information about Staff Benefits

·         Ensure proper client communication skills are maintained at all times

·         Ensure that customer complaints are handled immediately with positive results

·         Ensure that clients’ requirements are identified in a flexible manner and acted on with adequate solutions

·         Ensure timeous completion of all correspondence to clients

   6. GENERAL 

• Ensure that proper record keeping
• Ensure proper knowledge of systems and procedures
• Ensure timeously completion of all correspondence to clients
• Maintaining of systems and reporting faulty and/or broken units
• Prepared and willing to do any other reasonable and lawful instruction as given to the incumbent by his/her line manager.

·                ·   Should be able to do presentations at the Induction Programme, if and when required.

·                 ·    Attend to benefit/remuneration survey if and when required.

·                  ·    Establish profession business relationship and conduct regular engagements with external stakeholders

Core Competencies: 

• Working with people

• Adhering to principles & values
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Achieving Personal Work Goals and Objectives

Experience/Knowledge & Skills 

·         Knowledge of the system and processing activities

·         Professional image and grooming

·         Self-confidence and interpersonal skills

·         Analytical and problem solving skills

·         Excellent listening skills

·         Planning and organizing skills

·         Computer literate: (knowledge of Windows 2000, Microsoft Outlook, Excel Level and Word)

·         4/5 Years experience in an HR environment.

 QUALIFICATION 

·         Matric (Grade12) with Mathematics and Accounting as subjects

·         Diploma in Human Resources Management/Accounting will be an advantage