Routine Administration

• Ensures timely, efficient and correct cash control
• Effective management and control of tellers and Enquiries to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations
• Daily reconciliation and balancing of office accounts
• Strict efficient control over expenditure budget
• Accurate cost recovery according to the Banks prescriptions
• Efficient maintenance of office equipment
• Checking and control of daily activities in accordance with laid down prescriptions
• Proper control of face value documents
• Management and control of ATM downtime in accordance the Banks acceptable norm
• Checking of daily capturing and monthly reports
• Timeous preparation and submission of statements with limited customer complains
• Management of card administration i.e. card distribution, the internal control over cards and card/PIN balancing, in accordance to Banks prescriptions
• Effective management of cheque book ordering process
• Effective loss control management
• Effective management and control of cheque, investment, savings and general ledger areas to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations
• To provide a professional telephone service for the Branch and to ensure the effective handling of incoming and outgoing calls. To proactively and continuously deliver service excellence to customers.
• Responsible for surprise balancing (Teller, Cash Assets, ATM) with occasional shortages or surpluses in excess of N$50.00
• Management of data quality as per policy, procedures and legislation
• Control of Old Records as per laid down criteria
• Control of inventory as per laid down criteriaCustomer Focus
• Provides professional customer service
• Provide accurate information on the Bank’s products and services
• Correct referral and direction of clients
• Sales Focus
•  Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved
• People Management
• Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover
• Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job
• Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines
• Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly
• Risk and Compliance
• Ensure operational compliance of FIA, AML and related legislation, Bank Windhoek policies, regulatory requirement and procedures.
• Help institutionalize the change required for a risk management culture “Make risk everyone’s business”
• Increase knowledge and understanding of risk prevention through training and knowledge sharing with the branch/department
• Update risk register, assessments and key risk indicators in the branch
• Share information about identified and unknown risk issues as well as root causes to loss events
• Coordinate Risk control measures and awareness campaigns
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• Expertise
• Adequate knowledge of Banks products and services
• Adequate knowledge of Banks procedural manuals