•    Assist the Divisional Manager: Legal Debt Recovery with the planning and execution of financial targets related to legal collections.
•    Manage the budget for legal collections activities, including legal fees and other related expenses. 
•    Monitor expenses and ensure they align with the overall financial goals and objectives of the organization. 
•    Ensure the reduction of loss to the Group and increase of revenue through collections and recovery.
•    Manage multiple delinquent accounts though ensuring that no negative impact is caused through IFRIS 9 on the Bank.

 

2.1    Collection of debts

•    Ensure effective and efficient implementation of the debt collection policy, procedures and processes in compliance with the Bank’s credit policy and procedures.
•        Develop and implement a supportive operational strategy for corporate and commercial defaulting clients to ensure maximum debt recovery while minimizing legal risks and costs within the corporate and commercial segmentation.
•    Responsible for the development and continuous value-added improvement to operational processes, ensuring practices are in line with economic developments.
•        Continuously evaluate and improve legal collection processes and strategies to enhance efficiency, effectiveness, and compliance. 
•    Implement best practices and innovative approaches to optimize debt recovery outcomes.
•    Develop and execute recovery strategies tailored to corporate and commercial clients.
•    Collaborate with divisional management to set recovery goals for defaulting corporate and commercial clients.
    

2.2    Realisation of securities

•    Ensure effective and efficient realisation of all collateral securities ceded to the Bank in line with the Bank’s policy, procedures as well as applicable legislation and regulations.
•    Ensure that all collateral securities are legally valid and that they are kept safely in accordance with the Bank’s policy and procedures. 

2.3    Auctions

•    Ensure that auctions are effectively and efficiently conducted in liaison with other internal and external stakeholders.
•    Ensure that all processes and procedures are adhered to and that all risks are mitigated to ensure the auction process proceeds with adherence to all legislative and in accordance with the Bank’s policy and procedures. 

 

•    Responsible for building and enhancing long term working relationships with both internal and external stakeholders including clients, e.g. attorneys, branches, etc.
•    Enhance and maintain effective and efficient working relationship with existing clients.
•    Ensure that both internal and external clients are treated in a professional manner at all times.

 

•    Ensure effective and efficient management and administration of agreements and collateral documentation in compliance with the Bank’s policies and procedures. 

5.    Reports
•    Ensure data integrity and accuracy in recovery records.
•    Generate regular reports on recovery performance and present findings to senior management.
•    Utilize data analytics to identify trends and opportunities for improvement.
•    Maintain accurate and comprehensive records of all legal collections activities, including communication with debtors, payment arrangements, and legal actions taken. 
•        Provide weekly reports and updates to the Divisional Manager: Legal Debt Recovery on collection efforts, recovery rates, and legal outcomes.

•    Responsible for effective and efficient management and administration of legal collection internal processes and procedures in order to ensure compliance with the Bank’s risk framework to minimise risk.
•    Partner with other relevant internal stakeholders such as risk department, internal auditing in managing all risks related to legal collections.
•    Provide support and guidance to various stakeholders such as branches, attorneys, etc. on risk matters related to legal collections.
•    Comply with governance in terms of legislative and audit requirements 

 

•    Provide management and leadership capability in the department.
•    Ensure effective workforce planning and people capacity requirements in the area of responsibility.
•    Responsible for performance and talent management in the area of responsibility.
•    Develop and re-enforce a performance culture in the department.

 

•    Overall responsible for effective management and control of all routine administrative activities related to legal collection in the branch in compliance with the Bank’s policies, procedures, rules and regulations.
•    Overall responsible for effective and efficient management and submission of admin related reports to relevant stakeholders.

 

•    Must be prepared /willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.

CORE COMPETENCIES:
•    Leading and deciding
•    Interacting and presenting
•    Relating and networking

•    Analyzing and Interpreting
•    Creating and Conceptualization
•    Organizing and Executing
•    Delivering and meeting customer expectations
•    Planning and organizing
•    Adapting and Coping
•    Adapting and responding to change
•    Entrepreneurial and Commercial thinking

•    At least 8 years experience in a legal collection environment.
•    Knowledge of debt collection in a banking environment will be an added advantage.
•    Proficiency in computer user skills

•    LLB Honours 
•    8 years legal experience
•    Leadership experience of 8 years and course 
•    A qualification in the legal debt recoveries / collections.