Manager: Payroll (MT3) - Human Capital
Listing reference: capbw_003069
Listing status: Online
Apply by: 12 March 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION:
To assist the Head: HC Shared Services in the provision of payroll shared services to all Branches/Business units and Group Companies/Countries to ensure that all payroll matters are carried out efficiently, employees are paid accurately, on time and the company remains in compliance with regulations.
Job description
KEY PERFORMANCE AREAS (KPAs)
1. PAYROLL ADMINISTRATION
Responsible for the checking/controlling of the following payroll transactions to ensure the correctness thereof:
• Meeting Payroll Deadlines.
• Staff Loans calculations.
• Bonus payments.
• Payment of salary increases and promotions.
• Back pay calculations, when applicable.
• 3rd Party deductions and payments.
• Contractors and Fixed Contractors Staff Payrolls.
• Processing of BWHR and CIGHR payrolls.
• Upload of payment batches for BWHR, CIGHR, CIHBG and CIGSA
• Reconciliations and iBank payments.
• Ensure that all payroll transactions are carried out within the Bank’s policies and should comply with legislation and Bank Requirements.
• Ensure that monthly payroll updates are done accurately and within the set deadlines.
• Ensure that all new appointments/transfers/terminations are captured/updated on D-BIT.
• Ensure that performance incentive bonuses are paid.
• Checking of the Critical Control Change payroll reporting.
• Deal with staff queries and requests regarding Payroll issues.
• Ensure that nett salary files and deductions files are done within deadlines and forwarded to Electronic Banking and Treasury for payment.
• Ensure that Payroll GL Control Sheet are in balance before sign-off.
• Ensure completeness of month end processes of payrolls.
• Ensure monthly replenishment of each entity salary accounts.
• Meeting Payroll Deadlines.
• Staff Loans calculations.
• Bonus payments.
• Payment of salary increases and promotions.
• Back pay calculations, when applicable.
• 3rd Party deductions and payments.
• Contractors and Fixed Contractors Staff Payrolls.
• Processing of BWHR and CIGHR payrolls.
• Upload of payment batches for BWHR, CIGHR, CIHBG and CIGSA
• Reconciliations and iBank payments.
• Ensure that all payroll transactions are carried out within the Bank’s policies and should comply with legislation and Bank Requirements.
• Ensure that monthly payroll updates are done accurately and within the set deadlines.
• Ensure that all new appointments/transfers/terminations are captured/updated on D-BIT.
• Ensure that performance incentive bonuses are paid.
• Checking of the Critical Control Change payroll reporting.
• Deal with staff queries and requests regarding Payroll issues.
• Ensure that nett salary files and deductions files are done within deadlines and forwarded to Electronic Banking and Treasury for payment.
• Ensure that Payroll GL Control Sheet are in balance before sign-off.
• Ensure completeness of month end processes of payrolls.
• Ensure monthly replenishment of each entity salary accounts.
2. PERFORMANCE MANAGEMENT
• Ensure that performance discussions take place.
• Discuss development plans and progress made.
• Identify training needs and arrange training where required.
• Provide efficient counselling on performance and conflict management of own staff when it deems necessary.
• Discuss development plans and progress made.
• Identify training needs and arrange training where required.
• Provide efficient counselling on performance and conflict management of own staff when it deems necessary.
3. RECONCILIATIONS/REPORTING
• Monthly reconciliation of Medical Aid/Pension Fund/Social Security/Sanlam.
• Invoicing in respect of Group Companies.
• Reconciliation of monthly PAYE deductions, per legal entity.
• Monthly submission of PAYE (ETX Schedule) on ITAS, per legal entity.
• Forward SARS PAYE payment and submission information monthly, for submission on SARS.
• Reconciliation of PAYE deductions annually.
• Tax Year End procedures annually per legal entity, per Tax Country.
• Printing / Publish of Tax Certificates per legal entity, per Tax Country.
• Annual e-filing of SARS PAYE, UIF and SDL submissions.
• Payment and submission of monthly NTA Levy.
• Reconciliation of all 3rd party instalments deducted from staff.
• Overtime report to Head: HC Shared Services and BP’s
• Monthly Payment and Reconciliation Statistics to the Head: HC Shared Services.
• Pension Fund Report to be submitted to RFS.
• Social Security Report / EDI for submission.
• Submit reports to Sanlam iro Group Life/family live/spouse life cover.
• Report iro SME loans to be submitted to BW Finance.
• Invoicing in respect of Group Companies.
• Reconciliation of monthly PAYE deductions, per legal entity.
• Monthly submission of PAYE (ETX Schedule) on ITAS, per legal entity.
• Forward SARS PAYE payment and submission information monthly, for submission on SARS.
• Reconciliation of PAYE deductions annually.
• Tax Year End procedures annually per legal entity, per Tax Country.
• Printing / Publish of Tax Certificates per legal entity, per Tax Country.
• Annual e-filing of SARS PAYE, UIF and SDL submissions.
• Payment and submission of monthly NTA Levy.
• Reconciliation of all 3rd party instalments deducted from staff.
• Overtime report to Head: HC Shared Services and BP’s
• Monthly Payment and Reconciliation Statistics to the Head: HC Shared Services.
• Pension Fund Report to be submitted to RFS.
• Social Security Report / EDI for submission.
• Submit reports to Sanlam iro Group Life/family live/spouse life cover.
• Report iro SME loans to be submitted to BW Finance.
4. EMPLOYEE ADMINISTRATION
• Handling of all employee queries with regards to payroll enquiries
• Actioning of diarised payments and special instructions
• Provide high quality customer service
• Portray a professional image face to face and telephonically.
• Actioning of diarised payments and special instructions
• Provide high quality customer service
• Portray a professional image face to face and telephonically.
5. CUSTOMER SERVICE
• Ensure that all clients are handled in a professional manner with accurate information about the Payroll and Benefits.
• Ensure proper client communication skills are always maintained
• Ensure that customer complaints are handled timeously.
• Ensure that clients’ requirements are identified and acted on with adequate solutions.
• Ensure timeous completion of all correspondence to clients.
• Ensure proper client communication skills are always maintained
• Ensure that customer complaints are handled timeously.
• Ensure that clients’ requirements are identified and acted on with adequate solutions.
• Ensure timeous completion of all correspondence to clients.
6. GENERAL
• Ensure proper record keeping of payroll information.
• Ensure proper knowledge of systems and procedures
• Ensure time-ous completion of all correspondence to clients
• Maintaining of systems and reporting faulty and/or broken units
• Ensure that license fees and credits are purchased on a yearly basis for smooth running of systems (Smart HR and D-Bit)
• Any other reasonable and lawful instruction as given to the incumbent by his/her manager
• The incumbent must understand parts of the Organization/Group interactions to render the professional services.
• Ensure proper knowledge of systems and procedures
• Ensure time-ous completion of all correspondence to clients
• Maintaining of systems and reporting faulty and/or broken units
• Ensure that license fees and credits are purchased on a yearly basis for smooth running of systems (Smart HR and D-Bit)
• Any other reasonable and lawful instruction as given to the incumbent by his/her manager
• The incumbent must understand parts of the Organization/Group interactions to render the professional services.
Core Competencies:
• Leading and Supervising
• Working with People
• Working with People
• Adhering to Principles
• Attention to detail
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations.
• Ability to meet deadlines
• Following Instructions and Procedures
• Attention to detail
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations.
• Ability to meet deadlines
• Following Instructions and Procedures
Minimum requirements
Experience/Knowledge & Skills
• Knowledge of the system and processing activities
• Professional image and grooming
• Self-confidence and interpersonal skills
• Decision making skills
• Analytical and problem-solving skills
• Strong Communication skills
• Confidentiality and discretion
• Planning and organisational skills
• 7 Years experience in a HR/Payroll environment of which 5 years should be in payroll.
• Computer literate: Knowledge of Windows 10, Microsoft Outlook, Excel, Word and D-BIT Payroll.
Qualification
• Degree in Finance / Accounting or related field
