·       Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training and production application services environments

·         Executing all aspects of the operating procedures / runbooks.

·         Work closely with the required Agile Development Teams, external vendors, other Capricorn Group IT platforms and our internal business clients to resolve and escalate technical support incidents where necessary.

·         Performing required testing for all operational epics and upgrades as well as ensuring Quality Assurance testing is performed for all change epics.

·         Support management of resources that are involved in maintaining the host operating systems on Windows and VMware/Hyper-V servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.

·         Support to business users by assisting in the resolution of queries timeously and enabling business users to better carry out their duties.

·         Investigate and resolve application errors and propose modifications and enhancements to existing applications to improve functionality or address any issues that arise.

·         Gathering and management of test data, ensuring that defects and issues are tracked and resolved and evaluating the outcome of test cycles with a view to improving the test process.

·         Ensuring that all relevant documentation is updated and maintained.