Scrum Master (MT3) - Information Technology: eChannel Platform

Listing reference: capgh_000313
Listing status: Online
Apply by: 10 July 2025
Position summary
Industry: IT & Internet
Job category: Informatics
Location: Windhoek
Contract: Permanent
EE position: No
Introduction
The platform Scrum Master (SM) is a servant leader who facilitates team events and Agile ceremonies to enable the delivery of value to the business. They coach team members in Scrum, Kanban, DevOps, and quality practices, supporting effective planning, execution, and retrospectives. SMs collaborate across teams/platforms to enhance workflow and foster a culture of continuous learning and solution-focused thinking. Their leadership ensures team alignment with organizational goals and promotes individual growth.
Job description

High Performance Team and Output                                                                                                                     

1.1     Lead a high-performance team by facilitating problem-solving and empowering the team through Agile coaching, support and presence.

1.2     Guide and improve the team output through application of scrum methodologies.

1.3     Support the team and act as a buffer to outside interference to ensure team autonomy is maintained.

1.4     Supervise team communication and ensure that hindrances are removed for the team to jointly reach the objectives of a sprint or of the project.

1.3     Collaborate with product owners and develop teams/hybrid team on sprint planning, facilitation process and ceremonies, etc.

1.5     Ensure that team is productive and is focused on project activities.

1.6     Ensure team is highly motivated to cope with pressures.

 

Stability of Environment / Lessons Learned                                                                                                       

Conduct daily stand-ups to enhance transparency and assess progress toward the sprint goal.

2.2      Lead weekly reflections, conduct root cause analysis of product bugs/issues to prevent recurrence.

2.3     Resolve conflict within the team or between the team and the Product Owner to ensure that team stays focused on project activities.

2.4      Collaborate with hybrid teams on sprint planning, processes and ceremonies.

2.5    Facilitate sprint planning meetings.

2.6     Tool maintenance and reporting.

2.7     Conduct retrospectives after each sprint to identify areas for improvement of future sprints.

 

Facilitate Agile and DevOps Practices Within Team                                                                                        

1     Ensure team understands Agile methodology and DevOps practices/principles.

3.2 Ensure that the right tools are available to the team to effectively perform their duties.

3.2     Facilitate cooperation and collaboration amongst teams across all platforms.

3.3     Coach team constantly to ensure best practice adoption.

3.4     Balance the cost of changing course with the benefits of efficiency.

3.5     Assist the team to improve their workflow.

Administration                                                                                                                                                             

4.1     Monitor and control timesheets for budgetary purposes.

4.2    Collate and write reports.

4.3      Ensure adherence to all relevant compliance and governance framework.

4.4     Manage all risks and related complexities within the process.

 

Minimum requirements

Minimum

·         Bachelor’s Degree in Computer Science / Information Systems / Information Technology / Software Engineering

·         Scrum / SAFe Certifications

·         Certifications in Agile

 

Ideal

·         Project Management Certification

·         Masters’ Degree in Computer Science / Information Systems / Information Technology / Software Engineering

 

RELEVANT EXPERIENCE

·         Ten (10) years’ IT project management background

·         Five (5) years’ banking experience

·         Exposure to Scrum/SAFe methodology

·         Six (6) months’ exposure to Group infrastructure and IT processes.

 

ADDITIONAL TRAINING OR KNOWLEDGE

·         Agile methodology; software development and software development lifecycle management.

·         Sound understanding of Banking (Products & Services).

·         Software and configuration knowledge.

·         Understanding of team dynamics.

·         Business Acumen.

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