KEY PERFORMANCE AREAS (KPAs)

The Senior Application Administrator duties include the following:

Daily Operational Support and Management

·         Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training and production application services environments

·         Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.

·         Client support team engagement to assist with application related incidents, client testing and integrations

·         Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration and continuous delivery/deployment (CI/CD) processes

·         Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools

·         Support disaster recovery test planning and execution - application environment review, shutdown, start, verification and solving any application related problems

·         Support management of resources that are involved in maintaining the host operating systems on Windows and VMware/Hyper-V servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems

·         Resolve queries logged by business users in a timely and efficient manner

·         Ensure queries are logged, tracked, and managed via the correct channels

·         Ensure all IT Platform related application logs are reviewed daily and any errors in logs tracked, resolved, and signed off

·         Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

·         Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution

·         Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and Executives)

·         Ensure performance, availability, uptime, and critical components are reported (where required)

·         Ensure all IT Platform related applications are on the latest application software version

·         Provide 24x7 support for event monitoring, incident triage and escalation on a rotational basis

·         Standby and after-hour support as required

User Management

·         Access administration for application access to production application services

·         Ensure that user management (inactive users, terminations, etc.) is performed within stipulated timeframes

3^rd Party Vendor Engagement

·         Log calls with 3rd party vendors for bugs and defects identified

·         Follow up 3rd party vendor calls to ensure resolution

·         Ensure that solutions provided by 3rd party vendors are tested before being deployed

·         Follow up and management to ensure various software releases are successfully deployed in production

Testing, Documentation, Production Support and Change Control

·         Ensure application documentation is in place and updated (includes diagrams, configuration, application standards, high-performance and availability configuration etc.)

·         Document all production applications and resolve all application issues and answer all requests

·         Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions

·         Maintain knowledge on all hardware and operating system and update security associate technology

·         Ensure changes are logged and executed as planned

·         Ensure test cases are designed and aligned based on set requirements for Change Control Committee

·         Build and maintain test suites including full regression testing for both manual and automated testing for relevant applications/software support

·         Administer and implement all new systems and ensure transition of plans to production

·         Maintain schedule jobs and perform troubleshoot on processes and resolve all issues

·         Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues

Agile Team Responsibilities

·         Create and maintain the continuous delivery pipeline toolchain, including continuous integration, automated builds, automated build verification testing, and automated deployment

·         Create platforms and environments (which may be cloud-based) for development, solution demos, and user acceptance testing

·         Facilitate the technical aspects of collaboration with third parties, such as data or 3^rd Party vendors and hosting facilities

·         Participate in PI Planning and the Pre- and Post-PI Planning events and in backlog refinement to define integration and test backlog items

·         Determine and help maintain decisions and policies for version management

·         Run solution-level build and integration scripts or manually integrate where automation does not yet exist

·         Attend other teams’ stand-ups to support daily activities

·         Collaborate with Agile teams on a shared vision to implement DevOps and the continuous delivery pipeline.