Processing

• Responsible for daily capturing/processing of all client deposits, withdrawals, switches and transfers within the required cut-off timelines
• Responsible for the accuracy on all transactions processed; understanding impact on clients’ holdings
• Scrutinize client instructions to detect potential fraud and report suspicious activity to the Chief Risk Officer.
• Responsible for daily & monthly processing and diarized payments
• Responsible for the uploading of the ACB Bureau Files
• Responsible for preparation and uploading of the Finswitch Files
• Responsible for agent commission payments to brokers
• Handling of client queries as per the CAM Service Charter and escalate unresolved queries to the Supervisor: Client Administration or Manager: Client Administration
• Reporting of losses and errors and submit to the Manager: Client Administration.
• Maintain professional client communication as per CAM Service Charter & CAM Client Service Policy
• Assist walk in clients with Deposit and Withdrawal instructions
• Ensure accurate categorizing of Group Email Box and timely execution of email instructions.
• Ensure accurate and timely processing of reconciliation items submitted by the Recon Officer.
• Liaise with Onboarding on new applications and outstanding EDD/Source of funds documentation required to execute transactions
• Liaise with branches for cession cancellation / reduction approvals on withdrawals
• Responsible for the extraction of the daily transaction report, sorting of the transactions on the report.
• Responsible for the upload of daily funding transactions on EPAC

Support Function:

• Reconciliations
• Ensure timely and accurate preparation and submission of reconciliations as per business process
• Liaise with Sales Teams, Brokers, ACB, and Onboarding to resolve all outstanding/uncleared items on the recons

Compliance

• Ensure adherence to FIA compliance on existing and new clients (KYC & AML)
• Ensure proper knowledge of systems, processes and procedures
• Understand output from systems relevant to clients’ holdings
• Adherence to relevant business processes, procedures, policies and legislations.
• Adhere to record keeping procedures to ensure effective document storage for auditing purposes or regulatory requests.
• Contribute to the risk culture awareness in CAM
• Contribute to the ethical culture in CAM

Customer

•  Identify cross-selling opportunities and and than forward it to the department/lead
• Always promote excellent customer service 

Conduct

• Behave in a professional, disciplined and appropriate manner as per the CAM Code of Conduct and Ethics Policy. 
• Be an ambassador of the Capricorn Way
• Demonstrate loyalty to the brand