Forex Teller (RB3) Windhoek Branch
Listing reference: capbw_002852
Listing status: Under Review
Apply by: 16 November 2025
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
EE position: No
Introduction
To provide efficient customer service by attending promptly, courteously and accurately to all local and foreign exchange clients, carrying out all duties related to the foreign exchange teller function in the Branch.
Job description
Key Performance Areas (KPAs)
1 ADMINISTRATIVE TASKS
1.1 Handling of cash
1.1.1 Responsible for keeping sufficient local and foreign currency cash within the approved limit considering the day of the month and month end requirements.
1.1.2 Ensure that notes and coins are handled in accordance with prescribed procedures.
1.1.3 Ensure that cash takeovers and differences are dealt with in accordance with prescribed procedures.
1.1.4 Responsible for transferring local and foreign notes from time to time to the Cash Asset Custodian.
1.2 Compliance with transaction procedures
1.2.1 Responsible for ensuring that all debit and credit transactions are handled in accordance with prescribed procedures and that only technical transaction mistakes are identified.
1.2.2 Responsible for obtaining authorisation or approval as necessary.
1.2.3 Ensure that documents are legally correct and that journal entries are dealt with in the correct manner.
1.2.4 Responsible for daily balancing/closing of local and foreign exchange transactions
1.3 Foreign exchange transactions
Responsible for the following retail foreign exchange transactions:
1.3.1 Foreign note deposits
1.3.2 Foreign note encashements
1.3.3 Bill of exchange conversions and encashments/deposits
1.3.4 Encashment referrals on these transactions
1.3.5 Duty of care on this high risk transactions
1.4 Registers
1.4.1 Responsible for updating and completing the teller register on a daily basis.
1.5 Cost recovery
1.5.1 Responsible for ensuring that the cost recovery guidelines are followed.
2 CUSTOMER FOCUS
2.1 Attending to clients in a helpful and friendly manner without wasting time.
2.2 Responsible for ensuring that enquiries and complaints are dealt with in a professional manner and are correctly referred where necessary.
3 SALES FOCUS
3.1 Marketing
3.1.1 Responsible for responding well when clients request assistance and to refer new business opportunities and leads to the correct person or department involved
4 GENERAL
4.1 Other duties
4.1.1 Must be prepared/willing to do any other reasonable and lawful instruction/task.
1. ATM Administration
1.1 Controlling cash replenishment and balancing
• Responsible for controlling the ATM cash replenishment and balancing as follows:
Approve cash replenishment requirements as per requisition
Ensure that cash general ledger items are correctly captured
Ensure that the packing of ATM money containers conform to prescriptions and security requirements
Arrange for the transportation of ATM money with security companies – including security guards
Ensure that cash balances with the ATM cash general ledger every two weeks and when deemed necessary
1.2 Investigating ATM claims
• Responsible for seeing to it that ATM claims received from Card and Dispute department and the process to identify validity of claims, namely the
• identifying valid claims and
• Bank Windhoek claims, are done with few mistakes and that all claims are analysed within 24 hours
1.3 Technical maintenance
• Ensure that ATM technical problems, identified by custodians, are most of the time immediately reported to the technical department and/or arrangements for vehicle breakdowns or maintenance are most of the time done with limited delays
1.4 ATM Stationery control
• Ensure that adequate ATM stationery and signage material is available in the branch according to ATM requirements and that few situations occur where the actual requirements deviated from volumes ordered.
• Ensure that no out of stock situations occur.
1.5 ATM Operation monitoring and compliance
• Comply and monitor adherence to the relevant documented processes and procedures on a daily basis
2. ATM Service
2.1 Servicing ATM’s
Ensure that prescriptions and procedural requirements are followed when servicing ATMs
• Discretionary decisions regarding cash replenishment and ATM servicing resulted in on average less than optimum terminal availability and client service, compared to bank norms.
2.2 ATM Availability
• Ensure that the ATM’s are available most of the time.
2.3 Standby service
• Ensure that ATM service teams are most of the time immediately available when on standby for call-outs.
2.4 Collecting and processing retained cards
• Ensure that retained cards are collected on a daily basis and/or these cards are returned to branches and/or retained card records are complete or up to date.
3. ATM Equipment
• Control the use of ATM equipment in alignment with standard operating procedures and policies namely for:
Keys
Note counters
Core Competencies
• Customer focus
• Quality conscious
• Communicating orally
• Interpersonal sensitivity
• Teamwork
• Reliability
• Assertive
• Planning and organising skills
• Resilience
Minimum requirements
Experience/Knowledge & Skills
• Knowledge of the system and processing activities
• Professional image and grooming
• Self-confidence and interpersonal skills
• 2 Years general banking experience
• Product knowledge
• Passion to work with numbers
• Computer literate (knowledge of Word, Excel and PowerPoint)
QUALIFICATION
- Grade 12
- A post matric qualification will be an advantage
- Driving Licence (compulsory)