KEY PERFORMANCE AREAS (KPAS)

1 CREDIT QUALITY

1.1 Overdue/exceeded accounts – number (daily management on the follow-up of accounts in arrears; set of targets for staff and department with weekly feed-back sessions to management team and divisional head)

1.2 Overdue/exceeded accounts – amount (as above)

1.3 Credit inspection assessment

1.4 Bad debt in relation to total assets (NOT TO EXCEED 1%) Monthly report to Management and Credit Department

 

2.  CREDIT AFTERCARE

2.1 Follow-up of irregular accounts

• Has to ensure that all irregular accounts are analysed and reconciled to determine the accuracy of information received and followed up, diarised and noted on the system, on a daily basis. All system inaccuracies are to be attended to and rectified

• Collaboration of client visits to trace and recover

• Control of repossessed assets and management until transfer to prelegal as per instructions from legal branch with limited or no deviations and risks identified

• Has to ensure that accounts to be transferred to pre-Legal are correctly identified in terms of the risk for the Bank, arrangement with clients and other criteria to be considered

• Pro-active action to be taken to ensure that accounts are identified timeously in order to negotiate possible payments with the clients and to obtain up to date valuations of the assets. All possible actions to be taken to minimize possible losses to the Bank. All transfers to Legal Branch should be done during the month, but before the 15th of each month

• The relevant arrear reports available on Kwathela and the IFRS9 reports must be scrutinised on a regular basis to expedite follow up action in order to negotiate payment of arrears as soon as possible. Proactive action to be taken on a monthly basis on selected accounts to ensure payment of instalments and to prevent arrears

• Ensure that section 8/11 letters are despatched on time and that all related costs are recovered

 

 

2.2 Finalisation of weekly and monthly reports

• Has to ensure that all management reports to HO credit and branch management on a weekly/monthly basis are submitted on time with accurate information captured and the required notes and clarifications in terms of the Risk model of the Bank    

• Responsible for correct information to divisional head in respect of arear management / stage 22 accounts / ICU / matured accounts & BID 2 reports

 

3 ROUTINE ADMINISTRATION

 

    3.1 Account Administration

Has to ensure that amendments on existing loan accounts are done timeously and correctly regarding:

 

• Processing of requests received for adjustments on monthly payments

• Preparation and submitting of deferments to Credit Head Office for approval

• Processing of client requests/adjustments as per signed and approved deferment and the follow-up with Administration Department on finalization thereof

• Updating of charges recovered on demand letters, client visits and other costs recovered on a weekly basis to management team

• Responsible to do spot-check on notes on the system regarding arrangements and action taken

• Identification of ICU/Special mentioned clients and the completion of reports to HO Credit

• Responsible to do spot-checks on the issuing of article 8/11 letters; the up-to-date proof of short-term Insurance on all financed asset and all other relevant documentation on time with proof of registered mail on file

 

3.2 Correct Completion of O10’s

Responsible for checking all O10 documents to be correctly completed and submitted on time with the necessary supportive documentation, motivations and recommendations, with limited comebacks and risks identified as per legal branch procedures and exception report submitted to branch. Control of repossessed assets and management until transfer to pre-Legal, as per instructions from legal branch with limited or no deviations and risks identified   

 

3.3 Floor Plan Inspections

Has to ensure that all floor plan inspections are done on time (or as requested by management), by the team, or attend to it yourself in order to submit reports to HO Credit department, as per agreed time lines

 

3.4 Maintenance of Vehicles and Equipment

Responsible to see that all vehicles and equipment in the department are well kept and maintained according to the Banks policies and procedures

Responsible for the control over all repossessed vehicles and the transfer of those to the custody of Legal Collections Branch

 

 

4 CUSTOMER FOCUS

4.1 Customer service

• Ensure that clients are handled in a professional manner with accurate information about the branch’s products and services identified.

• Ensure that the relationship with all stakeholders are well taken care off

• Ensure that communication to clients on all levels are in accordance to our values and principles

• Responsible for decisions and communication with regards to collections in the absence of the branch manager

 

5 SALES FOCUS

5.1 Marketing

• Responsible for identifying cross selling opportunities and for referring such opportunities and leads to the correct person or department involved

 

6 PERSONNEL MANAGEMENT

6.1 Application and utilisation of personnel

• Ensure that personnel are judiciously applied in appropriate posts and that the workload is cleared with the minimum mistakes and overtime

 

6.2 Personnel training, development and facilitation

• Responsibility for ensuring that formal and on-the-job training is effectively planned and conducted and that sufficient expertise is available to deal with the work

• Responsible for quarterly follow-up of all reporting staff’s personal development plans 

 

6.3 Evaluation of personnel

• Must have sufficient knowledge of personnel and their duties to do effective evaluation and ensure that ongoing discussions take place and evaluations must be done on a regular basis according to the guidelines of the system

• Must ensure that directives in respect of personnel administration are correctly followed and documents are handed in timeously and correctly 

 

 

 

7 GENERAL

7.1 Other duties

• Must be prepared/willing to do any other reasonable and lawful instruction/task and it is normally carried out on time and correct.

• Drivers Licence is essential

• Must be willing to work overtime

 

CORE COMPETENCIES:

• Committed

• Energetic and willing

• Positive attitude towards system and system changes

• Leadership

• Time management

• Personnel Management

• Loyalty 

• Communication both written and orally in English

• Teamwork

• Reliability

• Planning and organising skills 

• Integrity