Administrator(SP2)- Capricorn Asset Management

Listing reference: capgh_000231
Listing status: Under Review
Apply by: 28 April 2024
Position summary
Industry: Financial Services
Job category: Asset and Fund Management
Location: Windhoek
Contract: Permanent
EE position: No
Responsible for client administration processing of all pooled, segregated, and private client portfolios managed by CAM on the CAM platform and other applications. Further, responsible for enhancing platform use to ensure operations at a high level, optimizing our customers’ experience.
Job description

Key Performance Areas (KPAs


Responsible for capturing/processing of all deposit, withdrawal, switch, transfer, and diarized transactions

Responsible for the accuracy on all transactions processed, understanding impact on clients’ holdings

• Responsible for daily & monthly processing and diarized payments

Responsible for the accurate distribution/agent commission payments

Responsible for all client processing’s well in advance before cut-off times

• Adhere to latest business processes relevant to processing

• Responsible for all data quality of transaction capturing / processing

• Escalate unresolved queries/problems to the Supervisor: Administration

• Respond to all processing and service delivery issues

• Ensure proper client communication skills are always maintained 

Platform Administration

• Ensure proper knowledge of systems processing and procedures

Effective use of the platform system, optimizing output and without any loss to CAM/CUTM 

• Familiarize with procedures of technology systems

Remains familiar with back-up procedures in case when technology systems and/or system problems arise

• Understand output from systems relevant to clients’ holdings/statements 


• Ensure adherence to FIA compliance on existing and new clients (KYC & AML)

Handling of client queries relevant to processing and providing feedback to channels and clients

Adhere to the company’s policies in document storage for auditing processes and record-keeping of all historic data

Identify cross-selling opportunities and forward to the responsible department/lead 


Always behave in a professional, disciplined, and appropriate manner, which reflects, and showcase CAM values and general code of conduct

• Be an ambassador of the Capricorn Way

• Demonstrate loyalty to the brand 


• Keep abreast of all changes within the system processing environment

• Compliance with policies and procedures

Minimum requirements


• Working with people

• Analyzing

• Presenting and Communicating Information

• Demonstrate excellent time management skills

• Planning and Organizing

• Delivering results and meeting customer expectations 

Desirable competencies

• Learning and Researching

• Adapting and responding to change

• Coping with Pressures and Setbacks

• Achieving Personal Work Goals and Objectives 

Experience/Knowledge & Skills

• Knowledge of system processes and capturing procedures

• Respects confidentiality of clients matters

Ability to think and behave in a reasonable way

• Ability to understand carried out detailed and written or oral instructions

• Computer literacy essential (MS Word, Excel, and PowerPoint)

• Professional image and grooming


• Excellent listening skills

Planning and organizing skills

• Must be able to set timelines to reach deadline

 Minimum requirements

Educational Requirements

Grade 12 with commercial subjects and at least 3 years relevant experience in general administration

• Knowledge of administration support 

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