Scrum Master: e-Money
Listing reference: capgh_000425
Listing status: Online
Apply by: 16 November 2026
Position summary
Industry: Banking
Job category: Technical Project Management
Location: Windhoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
The platform Scrum Master is a servant leader accountable for enabling predictable, high-quality delivery of business value for the e-Money team within the Electronic Channels Platform. The role owns the effective planning, execution, facilitation and continuous improvement of Agile delivery across the team, including PI Planning, capacity planning, sprint and release planning, Scrum of Scrums, daily stand-ups, sprint reviews and retrospectives.
The Scrum Master coaches the team in Scrum, Kanban, Lean, DevOps and quality practices; removes or escalates impediments and blockers; supports the Product Owner with backlog readiness, Definition of Ready discipline,
prioritisation and refinement; manages stakeholder and vendor collaboration; and uses delivery and quality metrics to improve flow, transparency and outcomes.
The role also supports end-to-end feature delivery by helping the team, Product Owner and stakeholders progress committed work from development through testing, release, production implementation and postimplementation feedback, ensuring that delivered outcomes create measurable value for Business and customers and remain aligned to company goals. The role promotes alignment with the development roadmap, organisational goals, governance and regulatory expectations, and a culture of continuous learning, community participation and accountability.
Job description
KEY PERFORMANCE AREAS (KPAs):
High Performance Team and Output
- Own and facilitate effective sprint planning, daily stand-ups, sprint reviews and retrospectives.
- Lead PI Planning preparation and execution, including readiness, dependency identification, teamcapacity planning, commitment alignment and follow-through on agreed actions.
- Coordinate Scrum of Scrums participation and provide clear feedback on cross-team dependencies, risks,impediments and delivery progress.
- Support the Product Owner with backlog readiness, prioritisation, refinement, acceptance criteria andalignment of sprint goals to the development roadmap.
- Enforce agreed Definition of Ready, work intake and backlog refinement standards so that work entersdelivery with sufficient clarity, acceptance criteria, dependencies and priority alignment.
- Facilitate refinement with Product Owners, Business Analysts, Solution Architects, QA, DevOps andtechnical teams to confirm feasibility, architecture alignment, regulatory considerations and delivery readiness before commitment.
- Protect team focus, promote self-management and remove or escalate impediments and blockers that
threaten delivery. - Assist in ensuring that committed features progress through development, testing, release andproduction implementation, enabling Business and customers to realise value aligned to company goals.
- Build a high-performance team through coaching, constructive challenge, conflict resolution andcontinuous improvement.
Stability of Environment / Lessons Learned
- Monitor and communicate sprint predictability, velocity, delivery cadence, lead time and cycle time to
identify trends and improvement opportunities. - Track defect leakage and defect density, and facilitate root cause analysis and corrective actions with the
Product Owner, Application Support manager, development and quality teams. - Use sprint reviews and retrospectives to assess outcomes, capture lessons learned and ensure
improvement actions are assigned and followed through. - Maintain and drive a prioritised Agile improvement roadmap based on retrospectives, delivery metrics,
quality trends, workflow constraints and team maturity observations. - Promote stable ways of working, quality practices and sustainable delivery across the team.
- Maintain accurate Agile delivery information and reporting in the agreed tools.
Facilitate Agile and DevOps Practices Within Team
- Coach the team in Agile, Scrum, Kanban, Lean, DevOps and quality principles and practices.
- Establish and maintain an effective delivery cadence aligned to PI, sprint, release and operational commitments.
- Facilitate cooperation across teams and platforms, including dependency management through Scrum of
Scrums and relevant planning forums. - Facilitate PI planning and scheduling of the development roadmap with the Product Owner, team and
stakeholders. - Identify workflow constraints and lead improvements that reduce lead time, cycle time, hand-offs and
avoidable delays. - Ensure the team has access to the agreed tools, information and forums required to perform effectively.
- Promote ongoing learning, Agile best-practice adoption and participation in Agile forums or communities
of practice to improve team and organisational Agile maturity. - Support release readiness, operational handover coordination and post-implementation feedback loops
to confirm that delivered work is adopted and value is realised.
Administration
- Manage regular stakeholder communication and feedback on delivery progress, dependencies, risks,
impediments and decisions required. - Coordinate external development houses and vendors, including delivery alignment, dependencies,
escalation and follow-up on agreed actions. - Prepare and maintain accurate delivery, capacity, risk, governance and budget-related reporting, including
timesheet monitoring where applicable. - Ensure adherence to relevant governance, compliance and risk-management requirements.
timeous. - Maintain action, risk, dependency and impediment records and ensure appropriate ownership and follow-through.
Minimum requirements
QUALIFICATIONS
- Bachelor’s Degree in Computer Science / Information Systems / Information Technology / Software Engineering
- Scrum / SAFe Certifications
- Certifications in Agile
- Project Management Certification will be an advantage
- Masters’ Degree in Computer Science / Information Systems / Information Technology / Software Engineering will be an advantage
EXPERIENCE
- Ten (10) years’ IT project management background
- Exposure to Scrum/SAFe methodology
- Experience supporting delivery of digital banking, payments, wallet or eMoney initiatives within a regulated
banking environment.
CORE COMPETENCIES AND SKILLS
- Emotional & Intercultural Intelligence – Demonstrates self-awareness, empathy, cultural awareness, adaptability, and openness to challenge.
- Leadership, Coaching & Team Motivation – Applies situational leadership, coaches effectively, empowers others, and brings out the best in the team.
- Problem Solving & Decision-Making – Navigates complex challenges, makes sound decisions, and drives issues through to resolution.
- Communication, Influence & Reporting – Communicates effectively verbally and in writing, produces clear reports, and persuades and influences stakeholders.
- Collaboration & Stakeholder Management – Builds strong relationships, collaborates effectively, and manages stakeholder expectations.
- Planning, Organisation & Delivery – Manages multiple priorities, resources, meetings, dependencies, and deliverables effectively.
- Agile Delivery & Continuous Improvement – Uses Agile delivery metrics, flow analysis, business analysis, and data-driven insights to improve delivery performance.
- Vendor & Third-Party Management – Manages vendor relationships, expectations, performance, dependencies, and delivery commitments.
- Initiative & Action Orientation – Takes ownership, acts proactively, and drives work forward with appropriate urgency.
- Adaptability & Resilience – Performs effectively under pressure, adapts to change, and maintains a high level of stress tolerance.
- Integrity & Trust – Demonstrates honesty, accountability, reliability, and trustworthiness.