Product Owner (MT4) - Enterprise Services Platform
Listing reference: capgh_000373
Listing status: Online
Apply by: 22 April 2026
Position summary
Industry: Banking
Job category: Other: Banking, Finance, Insurance, Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: To be discussed
EE position: No
Introduction
As a Product Owner within an Agile solution delivery environment, you are accountable for maximising product value by translating business and customer needs into an actionable, prioritised backlog, and by enabling the Agile teams to deliver outcomes safely, predictably, and at pace. You shape and communicate product vision, goals and roadmap, make evidence-based prioritisation decisions, and ensure that delivered increments meet agreed acceptance
criteria, quality standards, and compliance requirements.
The role requires strong stakeholder leadership, sound understanding of end-to-end delivery (discovery-to-live operations), and the ability to partner effectively with engineering, architecture, risk, security, and operations to drive
continuous improvement across the product lifecycle.
The Product Owner is a core member of the Agile Team and is responsible for defining, refining, and prioritising product features, user stories, defects and enablers. The Product Owner maintains the integrity of the backlog by ensuring items are clearly defined, sequenced, and aligned to product goals, architectural direction, and delivery capacity. The Product Owner leads acceptance of work as “done” based on agreed acceptance criteria and the Definition of Done, and partners with the direct supervisor (Platform Owner) and broader product/portfolio
stakeholders to prepare for Program Increment (PI) Planning, manage dependencies, and support delivery across the end-to-end lifecycle (including release readiness and in-production performance).
Job description
KEY PERFORMANCE AREAS (KPAs)
- Product vision, outcomes and roadmap
- Define and communicate product vision, goals and measurable outcomes (e.g., OKRs) aligned to business strategy, customer needs, and platform direction.
- Maintain a transparent roadmap that reflects value, risk, dependencies, and capacity; continuously re-plan based on evidence and changing priorities.
- Customer and stakeholder value management
- Drive continuous discovery (problem framing, journey mapping, validation) in partnership with business, UX and engineering.
- Make prioritisation decisions using value, cost of delay, risk, regulatory needs, and operational impact; actively manage trade-offs.
- Managing expectations and providing transparency into the delivery timeline.
- Backlog ownership and readiness
- Own the team backlog (features, stories, enablers, defects) and ensure items are clear, testable, and appropriately sized with acceptance criteria.
- Prioritizing the backlog based on business value, technical necessity, risk, and compliance requirements.
- Maintain sufficient “ready” work to support flow without creating excessive inventory; manage dependency and integration readiness across teams.
- Agile planning and delivery execution
- Collaboratively prepare for and participate in PI Planning (or equivalent quarterly planning), including objectives, sequencing, risks, and dependency management.
- Support iteration planning, clarify scope just-in-time, and enable the team to deliver frequent, reliable increments that meet Definition of Done.
- Quality, acceptance and service lifecycle
- Accept work based on fitness-for-use, acceptance criteria, test evidence, and compliance with the team’s Definition of Done.
- Partner with DevSecOps/operations to ensure release readiness, observability, incident learning, and continuous improvement for in-production outcomes.
- Risk, governance, security and compliance
- Ensure product delivery adheres to applicable governance, privacy, security and regulatory requirements; proactively manage delivery and operational risks.
- Collaborate with architecture and engineering on sequencing enablers and technical debt to sustain platform health and resilience.
- Performance measurement and benefits realisation
- Define and track product KPIs (adoption, customer outcomes, reliability, cycle time, cost, risk) and use insights to improve prioritisation and delivery.
- Contribute to demos, system demos, and Inspect & Adapt / retrospectives; drive improvement actions and validate benefits delivered.
Minimum requirements
QUALIFICATIONS
- Bachelor of Business Administration, Computer Science, Information Systems, or Software Engineering
- Certification or experience in areas related to Product Management, Scrum, or Agile methodologies
Experience/Knowledge & Skills
- Ability to translate strategy and stakeholder needs into clear product goals, outcomes and a prioritised backlog.
- Strong skills in story writing, acceptance criteria, and backlog refinement; able to communicate detail without losing the “big picture”.
- Product analytics mindset: define KPIs, interpret data, and use insights to steer prioritisation and benefits realisation (e.g., adoption, performance, reliability, cost).
- Experience with customer-centric discovery practices (e.g., journey mapping, story mapping, hypothesis-driven delivery/experimentation where appropriate).
- Working knowledge of software delivery practices and DevSecOps concepts (CI/CD, test automation, release readiness, observability, incident learning).
- Understanding of non-functional requirements and operational needs (security, privacy, resilience, performance, scalability) and ability to sequence enablers/technical debt with engineering and architecture.
- Excellent written and verbal communication, facilitation, and stakeholder management; able to align diverse stakeholders and manage trade-offs.
- Knowledge of software implementation best practices; ability to prepare deliverables in line with agreed standards, quality and timelines.
- Domain experience in banking/financial services and relevant systems is advantageous.
- Experience: typically 5 years in a Project Management, Product Owner/Product Management and/or Business Analysis role, with demonstrated Agile delivery experience.
Core Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Working with People
- Adhering to principles & values
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Applying Expertise and Technology
- Analysis, Learning & Researching, Innovating
- Planning and Organising, Formulating Strategies and Concepts
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking