Application Administrator: Intermediate (SP6) - Process Automation

Listing reference: capgh_000381
Listing status: Online
Apply by: 23 April 2026
Position summary
Industry: Banking
Job category: Other: Banking, Finance, Insurance, Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: To be discussed
EE position: No
Introduction
The Application Administrator: Intermediate role provides technical support for all IT Process Automation platform applications and executes operating procedures and runbooks. The role works closely with Agile Development Teams, external vendors, other Capricorn Group IT platforms, and internal business clients to resolve and, when necessary, escalate technical support incidents. The role performs required testing for operational epics and upgrades, and ensures Quality Assurance testing is performed for change epics. The role supports business users by assisting with the timely resolution of queries and enabling them to carry out their duties more effectively. The Application Administrator: Intermediate investigates and resolves application errors and proposes modifications and enhancements to existing applications to improve functionality or address issues that arise. The scope includes gathering and managing test data, tracking defects and issues through to resolution, and evaluating the outcome of test cycles to improve the test process. The Application Administrator: Intermediate ensures that all relevant documentation is updated and maintained. This is a Capricorn Group role with CIG entity responsibility.
Job description

MAIN OUTPUTS/ KEY PERFORMACE AREAS: 
  • Support all IT Platform applications by providing monitoring, application, and system support for all development, staging, training, and production application services environments.
  • Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Client support team engagement to assist with application-related incidents, client testing, and integrations.
  • Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes.
  • Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools.
  • Support disaster recovery test planning and execution (application environment review, shutdown, start, verification, and solving any application-related problems).
  • Support management of resources involved in maintaining host operating systems on Windows and VMware/Hyper-V servers and software subsystems such as databases, web server software, LDAP, and security subsystems.
  • Resolve queries logged by business users in a timely and efficient manner.
  • Ensure queries are logged, tracked, and managed via the correct channels.
  • Ensure all IT Platform-related application logs are reviewed daily, and any errors are tracked, resolved, and signed off.
  • Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
  • Lead by example through demonstration of high performance in customer service, collaboration, teamwork, reliability, efficiency, and execution.
  • Strong customer service skills and ability to interact at all levels of the organization (customers, technical teams, and Executives).
  • Ensure performance, availability, uptime, and critical components are reported (where required).
  • Ensure all IT Platform-related applications are on the latest application software version.
  • Provide 24x7 support for event monitoring, incident triage, and escalation on a rotational basis.
  • Standby and after-hour support as required. 
  • Create and maintain the continuous delivery pipeline toolchain, including continuous integration, automated builds, automated build verification testing, and automated deployment.
  • Create platforms and environments (which may be cloud-based) for development, solution demos, and user acceptance testing.
  • Facilitate the technical aspects of collaboration with third parties, such as data or 3rd Party vendors and hosting facilities.
  • Participate in PI Planning and the Pre- and Post-PI Planning events and in backlog refinement to define integration and test backlog items.
  • Determine and help maintain decisions and policies for version management.
  • Run solution-level build and integration scripts or manually integrate where automation does not yet exist.
  • Attend other teams’ stand-ups to support daily activities.
  • Collaborate with Agile teams on a shared vision to implement DevOps and the continuous delivery pipeline. 
  • Access administration for application access to production application services.
  • Ensure that user management (inactive users, terminations, etc.) is performed within stipulated timeframes.
  • Log calls with 3rd party vendors for bugs and defects identified.
  • Follow up 3rd party vendor calls to ensure resolution.
  • Ensure that solutions provided by 3rd party vendors are tested before being deployed.
  • Follow-up and management to ensure various software releases are successfully deployed in production.
  • Ensure application documentation is in place and updated (includes diagrams, configuration, application standards, high-performance and availability configuration etc.).
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify the root cause for all technical issues and recommend solutions.
  • Maintain knowledge of all hardware and operating system and update security associate technology. 
  • Ensure changes are logged and executed as planned.
  • Ensure test cases are designed and aligned based on the set requirements for the Change Control Committee.
  • Build and maintain test suites, including full regression testing for both manual and automated testing for relevant applications/software support.
  • Administer and implement all new systems and ensure the transition of plans to production.
  • Maintain scheduled jobs and perform troubleshooting on processes and resolve all issues.
  • Analyze all applications, recommend necessary upgrades and patches, and perform troubleshooting on all issues. 

Minimum requirements

QUALIFICATIONS
  • Degree in Information Technology, Computer Science, or equivalent.
  • Microsoft SQL certification will be an added advantage.
  • SAFe for Teams certification will be an added advantage.
  • ITIL Foundation (or equivalent IT Service Management training) will be an added advantage.
  • Any other technical IT qualification will be an added advantage
EXPERIENCE/ KNOWLEDGE
  • At least 4-6 years of IT support and/or testing experience.
  • Any development experience will be an added advantage.
  • Experience in support in an IT banking environment is an added advantage.
  • AzureDevOps experience is an added advantage.
  • Exposure to various IT Support and Development methodologies.
  • Knowledge specific to business (e.g., banking products, banking rules and legislation, digital channels, payment methods, etc.).
  • Knowledge specific to core business systems (e.g., Phoenix, Postilion, Postilion Office, PostCard,
    iBank/EPaC, OpenText AppWorks, OpenText ECM) is an added advantage.
  • Knowledge of Business Process Management (BPM) software and tools is an added advantage.
  • Knowledge of databases and SQL scripting.
  • Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used.
  • Understanding common software failures and faults, and their resolution.
  • Understanding of the software development life cycle and basic software terminology.
  • Experience in documenting test scripts, test cases, and test data.
CORE COMPETENCIES AND SKILLS
  • Excellent persuasion and negotiation skills.
  • Relating and networking skills with the ability to interact and influence at all levels.
  • Ability to establish and maintain co-operative working relations.
  • Analytical skills.
  • Conceptual reasoning ability.
  • Conflict handling ability.
  • Decision-making skills.
  • Detailed practical problem-solving ability.
  • Strong technical aptitude with good organizational, analysis, and problem-solving skills.
  • Ability to work on multiple projects with multiple priorities and thrive in a fast-paced, complex, global, and dynamic environment.
  • Ability to work proactively and collaboratively as part of a team on a large project.
  • Ability to pay attention to details and follow through on commitments.
  • Working knowledge of SQL troubleshooting/scripting, monitoring/log review discipline, and incident triage/escalation practices relevant to application support.

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