Wealth Support Officer (SP4)- Capricorn Asset Management (Coast)
Position summary
Introduction
Job description
Key Performance Areas (KPAs)
1. Client Investment Options and Advice on
· Capricorn Unit Trusts
· Republic of Namibia Treasury Bills, Government Bonds
· Selected third party unit trust funds on the Capricorn Investment Platform
· Investment Linked Life Annuities, Retirement Annuities and Preservation funds on Sanlam Namibia SPP platform
· Offshore investment options on Sanlam Private Wealth investment platform
· Structured investment products created by Capricorn Asset Management
· Other Capricorn investment products
- Platform Administration
- Design, create and maintain relevant MIS reports (CAM Wealth Clients Main File, CPW Clients Main File, etc)
- Handle client queries and fully assist in client investment needs on all relevant investment or banking systems
- Arrange rebalancing sessions with CAM Wealth Clients and agent.
- Prepare Rebalancing Sheets prior to each client meeting
- Prepare necessary documents before meeting
- Prepare Wealth Reports
- Prepare monthly peer comparison graphs
- Prepare monthly iQuest tool
- Prepare monthly rebalancing tool
- Manage income reviews on ILLA clients
- Update weekly Treasury Bill (TB) rates
- Prepare TB maturity sheets
- Complete documentation prepared by agent
- Ensure that client documentation is in line with the latest FIA Policy e.g. ID, marriage certificate, etc.
- Request Astute info from Sanlam and other life insurers
- Once received compile portfolio summary schedule for client
- Prepare Sanlam quotation
- Prepare physical Wealth File
- Arrange for medical for client with mobile nurse (blood tests and doctor’s appointments)
- Send through Letter of Authority WIB and follow up with relevant contact
- Deal with client issues by acting as intermediary between client and CAM administration
- Scan and save relevant client documentation on server
- Forward Will applications to Estate and Trust Department
- Check prepared Wills against application for errors
- Make appointments for Wills to be signed
- Update Fiduciary Client Sheet as and when required
- Prepare Will files for vault
- Forward Trust application forms to clients
- Prepare (Typing) Trust Deeds and Supporting Documents
- Prepare Resolutions on Requests – Email for signatures
- Typing of letters
- Scanning and filing of documents, correspondence etc
- Prepare payment advices/deposit slips
- Assisting with minutes during Trustee meetings
- Customer Focus
- Attend to any general client queries including CAM Retail customers
- Contact clients on outstanding matters/documentation
- Be able to deal with affluent clients in a professional manner
- General
- Must be prepared/willing to do any reasonable and lawful instruction/task and ensure that it is carried out on time and correct
- Experience/Knowledge and Skills
- Be fully informed of all relevant investment products, availability, general performance and current market prices
- Be able to identify prospective clients, attract and offer them relevant investment options and generate business according to predetermined targets
- Be able to manage and maintain a large book of affluent investors
- Be up to date with all relevant legislation, best practices and compliance regulations
- Be up to date with all the information and fine details of CUT funds and CPW products and services
- Willingness and ability to commute to client choice of venue and deal with relevant matters there
- Pro-actively identify cross-selling opportunities within existing portfolio of clients, and give leads to responsible manager
- Ability to create a suitable investment portfolio for clients in line with CAM and general investment norms
- Ensure that clients' needs are met at all times by making sure all business units work together as a team
- Retain ownership of customers' request, complaints and applications and keep customer up to date
- Self-Development
- Have sufficient knowledge on investment products and services in order to provide general advice and guidance to clients
- Constantly work to improve industry knowledge
- Build long-lasting and trustful relationships with clients
- Familiar and high aptitude on various systems including Microsoft Office, Phoenix, Silica, Money Mate, Glacier.
7. People Management
· Actively build and encourage collaborative team relationships to help accomplish team goals;
Minimum requirements
EDUCATIONAL REQUIREMENTS
· Tertiary education in BCom/Economics/Business Administration or similar
· At least 2 years relevant experience in administration