Scrum Master (MT3) - Information Technology: Card Platform

Listing reference: capgh_000332
Listing status: Closed
Apply by: 13 October 2025
Position summary
Industry: Banking
Job category: Informatics
Location: Windhoek
Contract: Permanent
EE position: No
Introduction
Leads and facilitate Software and QA Engineer team collaboration to achieve solution creation that meets deadlines within Scrum framework, values and practices. Act as a servant leader and help teams become self-reliant and stay aligned with scrum processes.
Job description

MAIN OUTPUTS / KPA’S

High Performance Team and Output                                                                                                                    

·         Lead a high-performance team by facilitating problem-solving and empowering the team through Agile coaching, support and presence.

·         Guide and improve the team output through application of scrum methodologies.

·         Support the team and act as a buffer to outside interference to ensure team autonomy is maintained.

·         Supervise team communication and ensure that hindrances are removed for the team to jointly reach the objectives of a sprint or of the project.

·         Collaborate with product owners and develop teams/hybrid team on sprint planning, facilitation process and ceremonies, etc.

·         Ensure that team is productive and is focused on project activities.

·         Ensure team is highly motivated to cope with pressures

 

Stability of Environment / Lessons Learned                                                                                                       

·         Conduct daily stand-ups to enhance transparency and assess progress toward the sprint goal.

·         Lead weekly reflections, conduct root cause analysis of product bugs/issues to prevent recurrence.

·         Resolve conflict within the team or between the team and the Product Owner to ensure that team stays focused on project activities.

·         Collaborate with hybrid teams on sprint planning, processes and ceremonies.

·         Facilitate sprint planning meetings.

·         Tool maintenance and reporting.

·         Conduct retrospectives after each sprint to identify areas for improvement of future sprints.

 

Facilitate Agile and DevOps Practices Within Team                                                                                        

·         Ensure team understands Agile methodology and DevOps practices/principles.

·         Ensure that the right tools are available to the team to effectively perform their duties.

·         Facilitate cooperation and collaboration amongst teams across all platforms.

·         Coach team constantly to ensure best practice adoption.

·         Balance the cost of changing course with the benefits of efficiency.

·          Assist the team to improve their workflow.

 

Administration

·         Monitor and control timesheets for budgetary purposes.

·         Collate and write reports.

·         Ensure adherence to all relevant compliance and governance framework.

·         Manage all risks and related complexities within the process.

Minimum requirements

ACADEMIC QUALIFICATIONS

Minimum

·         Bachelor’s Degree in Computer Science / Information Systems / Information Technology / Software Engineering

·         Scrum Certification

·         Certifications in Agile

·         Card Experience 3 years minimum

·         DevOps experience 2 years 

Ideal

·         Project Management Certification

·         Masters’ Degree in Computer Science

 

RELEVANT EXPERIENCE

Minimum

·         Ten (10) years’ IT project management background

·         Exposure to Scrum/SAFe methodology

 

Minimum time spent in job (To become fully competent/induction period)

·         Six (6) months’ exposure to Group infrastructure and IT processes.

 

KEY RELATIONSHIP INTERFACES

·         Product Owners

·         Teams (Software Development)

·         Relevant Internal Stakeholders

 

ADDITIONAL TRAINING OR KNOWLEDGE

·         Agile methodology; software development and software development lifecycle management.

·         Software and configuration knowledge.

·         Understand all IT platforms.

·         Sound understanding of Banking.

·         Understanding of team dynamics.

·         Business Acumen.

 

CORE COMPETENCIES AND SKILLS

·         Emotional Intelligence

·         Excellent problem-solving skills to navigate complex projects.

·         Leadership skills; also, situational leadership skills.

·         Coaching skills.

·         Team motivator

·         Adaptability.

·         Excellent verbal and written Communication

·         Collaboration.

·         Motivational skills to empower and bring out the best in your team.

·         High stress tolerance.

·         Planning and organizing skills to manage multiple tasks, meetings, resources and priorities.

·         Business analysis (focusing on continuous improvement)

·         Writing and reporting skills.

·         Persuading and influencing skills.

·         Decisive.

·         Action orientation.

·         Initiative.

·         Inter-cultural intelligence.

·         Open-minded enough to be challenged.

·         Interpersonal sensitivity.

·         Trustworthy.

 

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