Key Performance Areas (KPAs)

•       Administration

Responsible for effective and efficient execution and control of administrative activities related to branch management in compliance with the Bank’s policies, procedures, rules and regulations.

•       Telecommunication Service

Responsible for handling and screening telephone calls in a professional, timeous and informative manner. 

•       Service Delivery

·         Perform various clerical duties which support the operation of the branch. 

·         Provide excellent and timeous service to mainly external clients in order to meet their expectations. 

·         Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

•            Minimum Requirements

•            Qualifications

·         Grade 12

·         Formal qualification will be an added advantage

        Knowledge/Expertise/Skills

·         Knowledge of clerical and administrative procedures

·         Knowledge of client service and practices and principles.

·         Strong computer skills

·         Good communications skills and professional personal presentation

·         Great attention to detail.

·         Flexible and possesses cultural awareness

·         Self-confidence and interpersonal skills

•        Behavioural Competencies

a)    Interacting and presenting

·         Relating and networking

·         Presenting and communicating information

b)    Organizing and Executing

·         Delivering and meeting customer expectations

·         Planning and organizing

c)    Adapting and Coping

·         Adapting and responding to change

d)    Supporting and Coorperating

·         Working with people

·         Adhering to principles and values